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Where is my Order?Updated 2 months ago

We are sorry to hear that your order has not arrived. 

We aim to dispatch goods within 72 hours once an order is placed however at times this may take a little longer and may take upto 28 days of an order being received. Should an item be unavailable the customer will be informed by an email and an alternative offered if the original item is no longer available. We will endeavour to obtain the original item at all costs. Sometimes, due to issues with specific suppliers, it may take longer than 28 days.

Please see below our approximate shipping frames based on your location: 

UK: Average delivery time is 2 to 5 working days. 
EU: Average delivery time is 1 week. 
Rest of the world (ROW): Average delivery time is 3 weeks. 

We kindly request your patience in allowing an additional 5 working days for orders within the UK and 30 working days for orders in the EU and ROW from your anticipated delivery date. 


We cannot take any further action regarding an order that has been shipped until the above time frame has elapsed. 

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